Effective Date: May 14, 2026
Aqua Oasis Pool Service ("Aqua Oasis," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website at www.aquaoasisnb.com, by phone, by email, by text message (SMS/MMS), and in the course of providing our pool maintenance and repair services.
1. Information We Collect
We collect information you give us directly, such as when you request a quote, schedule service, contact us, or opt in to receive text messages. This may include:
- Name, mailing or service address, email address, and mobile or other phone number;
- Details about your pool, equipment, and the services you are interested in;
- Communications you send to us, including form submissions, emails, and text messages;
- SMS/MMS opt-in records, including the date, time, and method of consent.
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed, and referring URL, through cookies and similar technologies (including Google Ads and Google Analytics).
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, questions, and service inquiries;
- Schedule, perform, and follow up on pool maintenance and repair services;
- Send appointment confirmations, service reminders, and account-related messages;
- Send text messages (SMS/MMS) to phone numbers that have opted in, including service updates and, where you have specifically consented, promotional offers;
- Process payments and maintain customer records;
- Improve our website, services, and customer support;
- Comply with our legal and tax obligations.
3. Mobile Information, SMS Messaging, and Opt-In Consent
No sharing of mobile information with third parties for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this section exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-In
If you provide your mobile phone number to Aqua Oasis Pool Service — for example, by submitting our contact form, requesting service by phone or email, or otherwise providing express written consent — you may receive text messages (SMS/MMS) from us at the number you provided. The types of messages you may receive include appointment confirmations, service reminders, scheduling updates, billing notices, replies to your inquiries, and, only where you have separately opted in, occasional promotional messages.
Message frequency varies based on your account activity and the type of messages you have opted in to receive. Message and data rates may apply depending on your wireless plan and carrier.
Opt-Out
You can opt out of text messages from us at any time by replying STOP to any message we send. After you send STOP, we will send a confirmation message and will not send you additional text messages unless you opt in again. For help, reply HELP or contact us at 830-433-0772 or aquaoasisnb@gmail.com.
Carriers
Carriers (including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and other wireless carriers) are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell, rent, or trade your personal information. We share information only as described below:
- Service providers. We may share information with vendors that help us operate our business — for example, scheduling software, payment processors, email and SMS providers, hosting providers, and analytics services — solely so they can perform services on our behalf and under obligations of confidentiality.
- Legal and safety. We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers. If Aqua Oasis is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.
Mobile phone numbers and SMS opt-in consent data are never shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
5. Cookies and Online Tracking
Our website uses cookies and similar technologies to operate the site and to measure advertising and traffic performance, including through Google Ads and Google's conversion tracking. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
6. Data Retention
We retain personal information for as long as needed to provide our services, maintain customer records, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and opt-out records are retained as required to demonstrate consent and compliance.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Choices
- Email. You can unsubscribe from non-essential emails using the unsubscribe link in any marketing email or by contacting us.
- Text messages. Reply STOP at any time to opt out of SMS/MMS messages.
- Access and correction. You may request to access, correct, or delete personal information we hold about you by contacting us using the information below. We will respond consistent with applicable law.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. Material changes will be communicated through our website or, where appropriate, by direct notice.
11. Contact Us
If you have questions about this Privacy Policy or our handling of your information, contact us at:
Aqua Oasis Pool Service
320 California Boulevard
New Braunfels, TX 78130
Phone: 830-433-0772
Email: aquaoasisnb@gmail.com